Technical Customer Service Technician - Req. # : 51816

Share this job as a link in your status update to LinkedIn.
This details all the information about the job posting.
Shift Type
First Shift

Job Title
Technical Customer Service Technician

Education
Associate Degree

Location
CAE Healthcare Corporate Sarasota, FL, US 34240

Career Level
Experienced (Non-Manager)

Category
Technicians

Job Type
Full-time

Travel
10 - 20%

Job Description

Customer Communications and Technical Services Specialist
Business Solutions Unit, CAE Healthcare Academy
Position Summary:
Is responsible for assisting with the growth and development of the Business Solutions department through customer communication and support services for the LearningSpace product. Is responsible for coordinating support efforts with LearningSpace Support team in Hungary. Actively participates in sales support by managing product trial versions and demonstrations. Also responsible for the creation and internal management of product hardware documentation, configuration and testing. Provides active participation in the overall growth and development of the division.
Reports To:
Director, Business Solutions
Position Responsibilities:

*
Provides North America-based LearningSpace phone and email support and coordinates efforts with Hungarian-based LearningSpace Support Team
*
Responsible for data analysis of telephone support services
*
Responsible for LearningSpace Trial Site management in the form of site creation, tracking, demonstration, and follow up communication
*
Creates and manages internal and external product documentation, such as Acceptance Test Procedures, and imaging and assembly instructions for Customer Service and manufacturing
*
Collaborates with Healthcare Academy documentation team for all external product documentation
*
 Shares in the representation of LearningSpace Customer Service to existing user community by fostering CS communication
*
 Responsible for enhancing LearningSpace customer service through monthly scheduled webinars
*
 Responsible for the organization of the Business Solutions network server
*
 Responsible for configuring, updating and testing equipment and software
*
 Responsible for QA of returned equipment and replacement of LearningSpace equipment
*
 Responsible for assisting with LearningSpace Configuration Management
*
 Responsible for configuring, testing and updating equipment for Trade Shows and Demos
*
 Assists in the set up and support of product for marketing shows, regional sales events and other conferences, and attends as needed
*
 Represents the Business Solutions Department and Academy as needed

Job Requirements

Requirements:
·        BS or AA Information Technology (preferred)
·        2+ years technical support
·        Some presentation experience preferred
·        Exceptional Organizational skills
·        0 -10% travel
·        Excellent Oral and Written Communication Skills
·        Ability to think creatively and solve complex technical issues
·        Familiarity with Mac OSX, Windows and Linux
·        Ability to work independently with minimal supervision
General:
·        Enforces all applicable safety rules, regulations and procedures
·        Performs all duties in complete compliance with all legal and ethical standards
·        Maintains security of proprietary information
·        Performs other duties as assigned or as judgment and necessity dictates
Physical Requirements:
·        Able to push, pull, and move up to 50 pounds (e.g., mannequins, servers)
·        Able to sit for long periods of time utilizing computer systems
Status:
·        Exempt

 
CAE Healthcare Careers Accessibility Statement
CAE Healthcare strives to ensure that our career website is accessible to all, including individuals with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request reasonable accommodation.
Equal Employment Opportunity Statement
CAE Healthcare commits itself to: recruit, hire, train and promote persons in all job classifications without regard to ancestry, race, color, religion, sex, national origin, age, physical or mental disability, medical condition, veteran status, marital status, pregnancy, weight, height, sexual orientation or gender identity.
CAE Healthcare is an equal opportunity/affirmative action employer committed to cultural diversity in the workforce.
 

CAE Healthcare offers cutting-edge learning tools to healthcare students and professionals, allowing them to develop practical experience through risk-free simulation training before treating real patients. CAE Healthcare’s full spectrum of simulation solutions includes surgical and imaging simulation, curriculum, center management and highly realistic adult, pediatric and baby patient simulators. Today, approximately 7,000 CAE Healthcare simulators are in use worldwide by medical schools, nursing schools, hospitals, defense forces and other entities.

www.caehealthcare.com  www.cae.com
 

Exemption Type
Exempt
Top of Page