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Bilingual HR/Client Service Account Rep
Category: Human Resources
The HR / Client Service Rep. will serve as the liaison between the clients and our company. The purpose of this position is client satisfaction and retention. This rep will provide professional human resources services and consultation to our clients via phone, email and in person (as needed). He/she will analyze client needs and proactively consult with clients to employ appropriate human resource strategies, best practices, policies, and procedures to increase client satisfaction.
The title is HR Account Manager, but the rep is “Managing” their accounts, not a staff. This is considered a “field” position; however, office hours are required in order to maintain work load balance and complete administrative tasks relating to clients.
Regular office hours are 8-5 Monday – Friday, however as this is an exempt position, earlier or later hours will be required as needed for client meetings, onboarding, trainings, etc…It is highly recommended that the representative does not have outside influences which could cause interruptions with the necessary client visits. A trip may need to be scheduled last minute, thus the rep should have the freedom to travel within the client’s timeframe. The rep will be using their own car for local (under 100 miles) travel and will rent a car for travel over 100 miles.
This is a fast paced environment; the rep must be organized and able to multitask.
Specific duties and functions required to perform the job.
* Client Implementation:
Responsible for client onboarding from the point of sale – New Hire and Benefit orientation
Get client set up for drug and or background checks if requested
Day-to-day client service and account management
* Maintain and strengthen relationships:
Establish service strategy for each client to strengthen relationships with key contacts
Conduct goodwill client visits to establish client needs, respond and follow up with requests for materials or information.
Serve as 1stpoint of contact for issues and coordinate resolution as necessary
Coaches and consults with client and worksite employees on various topics (harassment, discrimination…)
Develops a variety of HR deliverables for clients, such as handbooks, job descriptions, surveys, etc…
Conduct general review of job codes, EEOC status and ensures I-9 compliance
Research and provide recent updates/revisions to Federal/State and Local laws
Research and resolve HR issues or any issue, which may result in litigation
Conduct HR Workshops / Training Presentations –Must be comfortable with public speaking
Customized reports provided upon request
Assist other departments when necessary
Research & Resolve issues as required
Other projects as assigned
Must be able to accommodate in and out of state travel without conflict
Must be able to create own Word, Excel and Power Point documents. Must prepare own materials / kits for client meetings and or training classes.
There is not an assistant for this position; whatever is required from an “administrative” standpoint, the rep is required to prepare for their commitments.
* Knowledge, Skill and Ability:
Knowledge of payroll, benefits and H.R. in the PEO industry
Knowledge of the Hospitality industry
Ideally, 3-5 years Human Resources and 1-2 years Benefits experience
Detail-oriented, service-oriented, and results-oriented: must have a high sense of urgency and customer service focus
Strong business and professional acumen
Excellent interpersonal skills and communication skills (verbal, written)
Ability to interact with employees at all levels in addition to customer and vendor companies
Understanding of Workers Compensation (how it works and be able to explain it if necessary)
Ability to read, write, speak, hear and comprehend English and Spanish(Mandatory / bi-lingual)
Must have working knowledge of computer software packages including Microsoft Word, Excel, Power Point, Outlook and ADP. Must be able to hold a “GoToMeeting”.
Ability to use general office equipment, including a computer, fax machine, scanner, copier and telephone
EDUCATION OR FORMAL TRAINING
* Requiresa college degree
* Prefera Professional in Human Resource (PHR) designation or SPHR
* Has knowledge of commonly-used HR concepts, best practices, procedures, and federal and state employment regulations
MATERIALS AND EQUIPMENT DIRECTLY USED
* Requires the daily use of various photocopiers, facsimile machines, computers, and other general office equipment
* Company provided cell phone
WORKING ENVIORNMENT/PHYSICAL DUTIES
* Client Service works daily with the Sales, Benefits, Payroll and Workers Comp departments
* Requires the extensive use of arms, hands and fingers
* Frequently required to sit for extended periods of time, reach with arms and hands, stand, walk, stoop, talk and hear
* Required to lift up to 10 pounds (orientation and training materials)
Full time compensation, with company paid Life Insurance, Dental, EAP and Long Term Disability. Also offered are Vision, Short Term Disability, Medical and 401k. Car Allowance and Cell Phone are provided.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. The employee is expected to perform those duties listed as well as other related duties directed by management. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Location Ft. Lauderdale , FL
Minimum Experience (yrs):
Required Education: Bachelor
Salary: $ 24.00 - $ 25.00